My story
From a family of twelve to the boardroom
My parents crossed the border from Mexico carrying nothing but faith, love, and each other. They built a home in America, raised ten children, and showed every one of us that God is enough.
I was the youngest. The last to leave. The first to walk onto a college campus — terrified, prayerful, and determined. What followed was nearly three decades of building, leading, and breaking barriers in the technology industry.
None of it was in my plan. All of it was in God's hands.
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The journey
2023 — 2026
VP of Information Technology
eHealth, Inc.
Led a 50+ member global IT organization. Drove digital transformation, AI implementation, and operational excellence across the enterprise.
2020 — 2023
Sr. Director, Voice Engineering
eHealth, Inc.
Migrated legacy telephony to cloud in 9 months. Achieved 90% reduction in major incidents.
2017 — 2020
Director, Global Business Applications
Symantec / NortonLifeLock
Led global team of 50+ engineers. Built dotCOMM Gold Award-winning customer portal serving 2M+ page views per month.
2010 — 2017
Sr. Manager, Contact Center Platforms
Symantec / NortonLifeLock
Built 30-member team from scratch to support a $4.7B business with 24/7 platinum-level coverage.
2005 — 2010
VP, Voice Applications
Washington Mutual / JPMorgan Chase
Received Operational Excellence Award for IVR redesign that saved over $1M annually and improved call completion by 20%.
1998 — 2005
IVR Group Manager
Washington Mutual — Where it all began
Managed IVR systems supporting 500,000+ calls per day. Built the foundation of a lifelong career in technology.